hadeda.dev

Privacy policy

How we handle the personal information you give us.

Last updated

This policy explains what personal information Hadeda Web Design collects through this website, why we collect it, and what your rights are under the Protection of Personal Information Act 4 of 2013 (POPIA).

Who we are

This website is run by Hadeda Web Designs (Pty) Ltd, registration number 2026/910708/07, trading as Hadeda Web Design. For the purposes of POPIA we are the responsible party for the personal information described here.

  • Address: 18 Lemonwood Street, Highveld, Centurion, Gauteng, 0144
  • Email: info@hadeda.dev
  • Privacy questions and requests: our information officer, at the email address above.

We do not have an office that is open to the public, so please contact us by email.

What we collect

When you send us an enquiry through the contact form, we collect:

  • your name
  • your email address
  • your phone number, if you choose to give it
  • your business name, if you choose to give it
  • whatever you write in your message

We collect this information from you, when you fill in the form. To send an enquiry you must give your name, your email address and a message, and tick the consent box. Your phone number and business name are your choice. If you leave out a required detail the form cannot be sent, and we cannot answer you through it. No law requires you to give us this information.

Please do not send us sensitive details such as health information, identity numbers, bank or card details, or information about children. We do not need them to give you a quote.

When you visit the site, our hosting provider, Cloudflare, handles technical information such as your IP address and browser details so that it can deliver the pages and keep the site secure. It may keep its own technical logs for a limited time.

When you send the contact form, we also use your IP address to limit how many messages one connection can send, and it is passed to Cloudflare’s spam check (Cloudflare Turnstile) together with the check’s token. Cloudflare may also use the technical signals from that check to improve its bot detection. We do not use your IP address for anything else. The technical logs that Cloudflare keeps of requests to the form may include it for a few days. The log messages we write ourselves record only whether a message was sent or refused, never what you typed.

This website does not set cookies of its own, and it has no analytics or advertising trackers. Cloudflare may set a security cookie when it protects the site. On the contact page, when you first click or tap the form, your browser loads the spam check from Cloudflare, which may store a small amount of data in your browser to tell people from automated programs. We do not sell information to anyone.

If you switch on the dyslexia-friendly reading mode, that choice is saved in your own browser so that the next page opens the same way. It is not sent to us.

Why we collect it

We use your enquiry details to reply to you and, if you ask us to, to prepare a quotation. We do this with your consent, which you give when you tick the consent box and send the form. If you become a client we also use them to do the work you have asked for.

We use IP addresses and the spam check because they are necessary for our legitimate interest in keeping the website and our mailboxes safe from abuse. You may object to this, as explained under “Your rights”.

We do not add you to a mailing list and we do not send marketing messages you have not asked for.

Who else handles it

Two service providers handle this information:

  • Cloudflare, Inc. hosts this website, protects it against abuse, runs the spam check on the contact form and delivers the contact form message to our mailboxes. It does this for us under Cloudflare’s standard customer terms, which include its data processing terms.
  • Google LLC provides the email accounts (Gmail) in which we receive and answer enquiries, under Google’s terms of service and privacy policy.

Both are based in the United States and may store or process information there and in other countries. We cannot always tell which other countries. The United States has no single privacy law that covers all personal information the way POPIA does, so the protection of your information there depends mainly on the commitments these providers make about how they handle it, and on the laws that apply to them. When you tick the consent box and send the form, you agree to your details being handled in this way.

We do not give the details you send us through this website to anyone else unless the law requires us to.

How long we keep it

The website itself does not store your enquiry. It reaches us as an email in our mailboxes, and our replies and any later messages with you are kept there too. We keep them for as long as we need them to reply to you, to prepare a quotation and to do any work that follows, and we delete them when we no longer need them. You can ask us to delete yours at any time. Deleted email may stay in our email provider’s trash and backups for a short while before it is gone for good. If you become a client we keep the records that tax and company law require us to keep, for as long as the law requires.

How we protect it

The website is served over an encrypted connection. Your message is sent by email to our team’s mailboxes, and within our business only the people who need your enquiry in order to answer it read it. The service providers named above handle the message so that it can be delivered and stored.

Your rights

You may ask us at any time to:

  • tell you whether we hold personal information about you, give you a copy or a description of it, and tell you who has had access to it
  • correct information that is wrong or out of date
  • delete your information, unless the law requires us to keep it
  • withdraw the consent you gave, after which we stop using your details

You may also object, on reasonable grounds relating to your own situation, to the way we use your information, for example the use of your IP address for the spam check.

Email info@hadeda.dev. We may ask you to confirm who you are before we share or change anything, so that your information does not go to the wrong person. We will respond as soon as we reasonably can, and we do not charge for this.

Our PAIA manual explains how to ask for access to the other records we hold.

If you are not satisfied with how we handle your request, you have the right to complain to the Information Regulator (South Africa).

Changes to this policy

If we change how we handle personal information we will update this page and the date at the top.